Privacy Policy

Last updated: 3rd July 2024

Privacy Notice

This privacy notice for [Company Name] (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

 • Visit our website at http://www.plutopets.co.uk, or any website of ours that links to this privacy notice

 • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

 • What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. 

 • Do we process any sensitive personal information? We do not process sensitive personal information.

 • Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

 • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. 

 • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. 

 • What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

 • How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. 

Table of Contents

 1. What information do we collect?

 2. How do we process your information?

 3. When and with whom do we share your personal information?

 4. Do we use cookies and other tracking technologies?

 5. How do we handle your social logins?

 6. Is your information transferred internationally?

 7. How long do we keep your information?

 8. Do we collect information from minors?

 9. What are your privacy rights?

 10. Controls for do-not-track features

 11. Do we make updates to this notice?

 12. How can you contact us about this notice?

 13. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise when you contact us.

Sensitive Information: We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

Like many businesses, we also collect information through cookies and similar technologies.

2. How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

 • To provide, improve, and administer our Services

 • To communicate with you

 • For security and fraud prevention

 • To comply with law

 • For other purposes with your consent

3. When and with whom do we share your personal information?

We may share information in specific situations described in this section and/or with the following third parties:

 • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice.

 • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

4. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. How do we handle your social logins?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

6. Is your information transferred internationally?

We may transfer, store, and process your information in countries other than your own. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

7. How long do we keep your information?

We keep your personal information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.

8. Do we collect information from minors?

We do not knowingly collect data from or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

9. What are your privacy rights?

You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

Account Information: If you would like to review or change the information in your account or terminate your account, you can:

 • Contact us using the details provided in the section “How can you contact us about this notice?”

10. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

11. Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

The updated version will be indicated by an updated “Revised” date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

12. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us by post at:

31 Castlehill

Castlewellan

BT31 9GD

13. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.